Shipping policy

 

Pure Coastal Australia ships from Torquay VIC, Australia to all parts of the world excluding countries currently under UN Embargo: Cuba, Guatemala, Iran, North Korea, Syria, Sudan (North).

Processing Times: 

Orders are processed Monday through Friday and are shipped within 24 hours of placement, excluding weekends and public holidays. Tracking information is sent via email within one day of the item being shipped.

Australian Standard,Express and International Shipping will be calculated on checkout 

We use Australia Post for all orders, which provide you with a unique tracking code for your package that can be tracked online.

 

We now ship all orders from our fulfilment center in Torquay. Please refer to the Australia Post website for up-to-date shipping times: 

https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/

International customers may be required to pay sales tax, duty and/or Customs charges. All Taxes and customs charges are the responsibility of the customer and are not included in the cost of the order or shipping charge. Taxes and customs charges differ depending on the country and state of the shipping address. We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to you. Pure Coastal Australia is not responsible for any additional taxes and customs charges that are requested during the shipment of your order. If you have any questions, please email our support team at info@purecoastal.com.au

Additional Information: 

If a change of address is made directly with your local post office or Australia Post, Pure Coastal Australia will not be held responsible for any loss or misdelivered parcels. Requests for change of address must be made directly with Pure Coastal Australia via our customer care team prior to your order being shipped. If you have any questions, please email our customer care team at info@purecoastal.com.au

Pure Coastal Australia is not responsible for lost or stolen packages or packages delayed in transit.

The shipping cost for orders is non refundable

Public Holidays: 

Please note: Shipping days do not include weekends or national public holidays.